Guest Service Agent Lagos

Protea Hotel By Marriot Lagos Kuramo Waters - Experience beautiful beachfront views from our Hotel situated along Kuramo Beach. This serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing stay.

We have 60 luxurious rooms with in-room tea/coffee-making facilities and turn-down packages. Protea Hotel Lagos Kuramo Waters facilities include complimentary Wi-Fi access, a gym, a swimming pool, a restaurant, a bar and other commendable amenities. We are  recruiting to fill the position below:

 Job Title: Guest Service Agent

Location: Lagos

Employment Type: Full-time Discover moreRecruiter dashboard accessNetworking opportunities platformJob search filterJob Purpose

The Guest Service Agent is responsible for providing warm, efficient, and professional service to guests throughout their stay. The role involves handling guest arrivals and departures, responding to requests and enquiries, resolving complaints, processing transactions, and ensuring an exceptional guest experience in line with the hotel’s service standards.

Welcome and acknowledge guests promptly and professionally. Complete check-in and check-out procedures accurately and efficiently. Verify guest information, reservations, identification, and payment details. Provide guests with relevant information about hotel facilities, services, and operating hours. Assist with room assignments and special guest requests.

Respond promptly to guest enquiries, requests, and concerns. Maintain a positive, friendly, and professional attitude at all times. Anticipate guest needs and provide personalized service where possible. Handle guest complaints professionally and escalate unresolved matters to the appropriate supervisor or manager. Follow up on guest requests to ensure they have been satisfactorily resolved.

Process room charges, payments, deposits, and other transactions accurately. Maintain accurate guest records and update information where required. Manage room keys/cards and ensure proper security procedures are followed. Monitor and communicate room status with relevant departments. Maintain a clean, organized, and professional front desk area.

Communicate effectively with Housekeeping, Food & Beverage,  Engineering, Security, and other departments. Ensure important guest information and requests are properly communicated during shift handovers. Answer and direct telephone calls professionally. Provide accurate information about hotel services, facilities, and local attractions.

Promote hotel services, facilities, packages, and upgrades where appropriate. Encourage eligible guests to enroll in the hotel’s loyalty programme. Recognize returning, VIP, and loyalty programme guests and provide appropriate personalized service. Maintain awareness of guest preferences and special occasions.

Standards, Compliance & Safety:

Follow all hotel policies, procedures, and brand standards. Protect guest privacy and confidential information. Follow cash-handling, security, emergency, and health and safety procedures. Complete all required training and maintain knowledge of hotel systems and procedures. Report maintenance, safety, or security concerns promptly.

Qualifications & Experience

Minimum of an OND / HND / Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field. 1–2 years’ experience in a hotel Front Office/Guest Services role. Must have hands-on experience using OPERA Property Management System (PMS). Strong knowledge of hotel front office operations, including check-in, check-out, room assignments, billing, reservations, and guest account management. Excellent customer service and communication skills. Ability to handle guest complaints and resolve issues professionally. Good computer skills and ability to learn and use hotel systems efficiently. Must be willing to work flexible shifts, including weekends and public holidays.

Excellent customer service skills Effective verbal and written communication Professional appearance and conduct Problem-solving and conflict-resolution skills Attention to detail Good interpersonal skills Ability to work under pressure Teamwork and collaboration Computer literacy Ability to multitask and prioritize Strong knowledge of hotel operations and guest service standards.

24th August, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the mail.