I.T Assistant / Personnel Ibadan

The Jagz Ibadan Hotel is a luxurious 4star hotel committed to delivering exceptional personalized services. Our Vision at The JAGZ is to be the BEST BRAND Hotel in Nigeria and across the globe. How do we achieve this? Our Mission: We provide our services in a helpful, serene, fun environment. These services reflect our core values of care, warmth, comfort and excellence. Our goal at The Jagz Ibadan is to take care of our guest as individuals, and ensure they have a memorable Jagz experience, which will ensure loyalty to our hotel. We treat our guests as family and friends, and strive to continually exceed their expectations. On stage, we love to serve, and make each experience memorable. We are  recruiting to fill the position below:

 Job Title: I.T Assistant / Personnel 

Location: Ibadan, Oyo

Employment Type: Full-time

Department: Information Technology (IT)

Reports To: IT  Manager Job Purpose

The IT Assistant/IT Personnel is responsible for providing day-to-day technical support to staff and ensuring the smooth operation, maintenance, and availability of the hotel's IT systems, equipment, network, internet services, CCTV, telecommunication systems, and other technology infrastructure. The role supports the IT Manager in maintaining reliable and secure technology services across all departments of the hotel.

Provide first-level technical support to staff across all departments. Diagnose and resolve basic hardware, software, network, printer, and connectivity problems. Install, configure, update, and maintain computers, laptops, printers, scanners, and other IT equipment. Assist staff with software applications, email, passwords, user accounts, and other IT-related issues. Escalate complex technical issues to the IT Manager or external service providers when necessary. Maintain a record of reported IT faults and ensure timely resolution.

Monitor the hotel's internet connectivity and local area network. Assist with troubleshooting Wi-Fi, routers, switches, access points, and other network equipment. Ensure that staff and guest internet services remain functional. Report recurring connectivity problems to the IT Manager. Assist in maintaining proper network cabling and equipment identification.

Provide technical support for the hotel's Property Management System (PMS), Point-of-Sale (POS) systems, accounting systems, and other operational software. Assist with the maintenance and troubleshooting of hotel room TVs, telephone systems, access-control systems, biometric systems, and other technology equipment. Monitor and report faults affecting guest-room technology. Assist in ensuring that technology systems required for Front Office, Food & Beverage, Finance, Sales, Housekeeping, and other departments remain operational.

Assist in monitoring and maintaining the hotel's CCTV system. Report defective cameras, recording equipment, monitors, or storage systems immediately. Ensure that CCTV equipment remains operational and properly connected. Maintain confidentiality of CCTV recordings and security-related information. Do not access, copy, transfer, or disclose CCTV footage without proper authorization.

Conduct routine checks on IT equipment and systems. Assist with preventive maintenance of computers, printers, network equipment, TVs, CCTV systems, and other technology assets. Keep IT equipment clean, properly connected, labelled, and safely stored. Identify equipment requiring repair or replacement and report same to the IT Manager.

Maintain an updated inventory of all IT equipment and accessories. Record equipment issued to staff and ensure proper documentation. Assist with periodic physical verification of IT assets. Report missing, damaged, or defective equipment immediately. Ensure that obsolete or damaged IT equipment is not disposed of without proper approval.

Support the implementation of the hotel's IT security procedures. Assist with antivirus updates, system updates, backups, and password security. Protect confidential company, guest, employee, financial, and operational information. Never disclose passwords or confidential information to unauthorized persons. Report suspected cyberattacks, unauthorized access, malware, data loss, or security breaches immediately.

Assist with creating, modifying, and disabling staff user accounts as authorized. Assist with password resets and access permissions. Ensure that employees who leave the organization have their IT access withdrawn promptly upon instruction from HR/Management. Maintain appropriate records of user access and assigned equipment.

Maintain an IT incident/help-desk log. Document repairs, maintenance, replacements, and recurring faults. Prepare daily/weekly reports as required by the IT Manager. Maintain records of IT vendors, warranties, repairs, and service agreements. Assist in preparing recommendations for replacement or upgrade of IT equipment.

Assist the IT Manager in coordinating with internet service providers, software vendors, CCTV technicians, equipment suppliers, and other external service providers. Follow up on outstanding repairs and service requests. Verify that completed technical work meets the hotel's requirements before closure.

Respond promptly to IT-related complaints from hotel departments. Give priority to IT faults that directly affect guest experience, revenue generation, security, or hotel operations. Maintain professional conduct when dealing with staff, guests, vendors, and management. Ensure that all IT equipment is handled carefully and responsibly. Avoid unauthorized installation of software or applications. Ensure that no hotel IT equipment is removed from the premises without proper authorization. Participate in IT emergency response and system recovery when required.

Key Performance indicator (KPIs)

IT Incident Resolution Rate Average Response Time to IT Complaints System/Network Uptime Number of Recurring IT Faults Preventive Maintenance Compliance IT Asset Accuracy and Accountability CCTV/System Availability User Satisfaction with IT Support Data Security and Compliance Timeliness of IT Reports and Documentation Reduction in Unresolved IT Complaints Compliance with Hotel IT Policies and SOPs

OND, HND, B.Sc., or equivalent qualification in Computer Science, Information Technology, Computer  Engineering, or a related field. Relevant professional IT certifications will be an advantage. 1–2 years' relevant IT support experience, preferably in a hotel or hospitality environment.

Good knowledge of computer hardware and software. Basic network troubleshooting skills. Knowledge of Windows operating systems and common business applications. Basic understanding of CCTV and access-control systems. Basic knowledge of LAN, Wi-Fi, routers, switches, and network cabling. Good troubleshooting and problem-solving ability. Good communication and interpersonal skills. Ability to work under pressure. Good organizational and documentation skills. Strong attention to detail. Ability to work independently and as part of a team. High level of confidentiality and integrity.

Personal Attributes

Professionalism Reliability and punctuality Integrity Patience Customer-service orientation Willingness to learn Initiative and resourcefulness Respect for confidentiality Ability to work flexible hours when required Good teamwork and collaboration

Working Conditions

Working beyond normal hours during system failures or emergencies. Weekend and public holiday duties where operationally required. Responding to urgent technical issues affecting guests or hotel operations. Moving and handling IT equipment when necessary, in accordance with safe working practices.

31st August, 2026.  How to Apply

Interested and qualified candidates should send their CV and application to: [Email hidden - Login to reveal] using the  Job Title as the subject of the mail.