Operations Manager in Yola, Adamawa

Adamawa Hotel is a newly established modern hotel dedicated to providing professional services to guests. It is one of the top 3 hotels in Yola with full amenities.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Yola, Adamawa
Employment Type: Full-time

Job Description

• The Operations Manager is essentially the second-in-command to the General Manager (or acts as GM if the hotel is family-run).
• As the hotel is modest in size, the Operations Manager takes on multiple roles — overseeing daily operations, coordinating departments, managing staff, ensuring guest satisfaction, and maintaining profitability.

Responsibilities
General Hotel Oversight:

• Daily Supervision: Oversee all departments (Front Desk, Housekeeping, Food & Beverage, Marketing, Finance).
• Guest Experience: Ensure guests receive consistent, high-quality service throughout their stay.
• Problem Solving: Act as the escalation point for guest complaints or staff issues.
• Shift Coverage: Step in when supervisors are absent or during emergencies.

Staff & Department Coordination:

• Scheduling: Approve staff rosters for all departments to ensure adequate coverage.
• Training: Organize cross-training sessions to improve staff skills and service standards.
• Performance Monitoring: Evaluate department supervisors (front desk, housekeeping, marketing, finance) and provide coaching.
• HR Liaison: Work with HR/owners on hiring, staff discipline, and retention strategies.

Financial & Administrative Oversight:

• Revenue Monitoring: Review daily sales reports (rooms, restaurant/bar, events).
• Cost Control: Monitor major expenses (diesel/generator, supplies, payroll).
• Budget Support: Assist Accounts & Finance Manager in forecasting and budget reviews.
• Vendor Management: Approve purchases, negotiate with suppliers, and ensure timely payments.

Guest Services & Quality Control:

• Room & Facility Checks: Inspect rooms and public areas for cleanliness and maintenance issues.
• Standards Compliance: Enforce hotel SOPs (Standard Operating Procedures) for service, safety, and hygiene.
• Events Oversight: Supervise weddings, conferences, and banquets to ensure smooth execution.
• VIP Handling: Personally welcome and check on VIP/corporate/NGO guests.

Safety, Security & Maintenance:

• Security Oversight: Coordinate with security staff to ensure guest and staff safety.
• Health & Safety: Enforce compliance with Nigerian health/safety standards.
• Preventive Maintenance: Ensure regular checks on rooms, ACs, plumbing, generators, and kitchen equipment.
• Crisis Management: Prepare for emergencies (power outages, fire, medical issues).

Marketing & Community Relations:

• Local Partnerships: Collaborate with NGOs, government agencies, and corporates in Yola for steady bookings.
• Event Marketing: Support the marketing team in promoting the banquet hall, restaurant, and special packages.
• Community Engagement: Build goodwill with the local community and media (radio, churches, mosques, local businesses).
• Guest Feedback: Review guest satisfaction surveys and online reviews to improve service.

Requirements

• Candidates should possess relevant qualifications with experience.

Application Closing Date
25th October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.