Porter Victoria Island

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members. We are  recruiting to fill the position below:

 Job Title: Porter

Location: Victoria Island, Lagos Job Purpose

The Porter is responsible for providing efficient and courteous assistance to guests with their luggage and other needs during arrival, stay, and departure. The role supports the Front Office team in creating a warm and welcoming guest experience while maintaining high standards of service, professionalism, and guest satisfaction.

Welcome and acknowledge guests warmly upon arrival. Assist guests with loading and unloading luggage from vehicles. Transport guests’ luggage safely to and from guest rooms. Escort guests to their rooms and explain relevant room features and hotel facilities. Assist departing guests with luggage and transportation arrangements. Handle guest luggage carefully and ensure it is properly identified and stored when required.

Respond promptly and courteously to guest requests. Assist guests with directions and provide basic information about hotel facilities, services, and operating hours. Assist guests with transportation arrangements, taxis, and other local transportation needs. Provide support to guests with special requirements where appropriate. Maintain a friendly, professional, and helpful attitude at all times.

Maintain proper control and accurate records of stored luggage. Ensure luggage is tagged and handled according to hotel procedures. Maintain the luggage storage area in a clean, organized, and secure condition. Report any damaged, missing, or unattended luggage immediately to the appropriate supervisor.

Support Guest Service Agents and other Front Office colleagues as required. Assist with guest deliveries, messages, packages, and other items. Assist with room moves and other guest-related operational activities. Maintain awareness of VIPs, special occasions, and other important guest information. Communicate guest requests and concerns promptly to the relevant department.

Maintain a professional appearance and comply with hotel grooming standards. Ensure the entrance, lobby, driveway, and luggage areas are clean, neat, and welcoming. Assist in maintaining an orderly and safe hotel entrance. Follow all hotel policies, procedures, and brand standards. Protect guest privacy and confidentiality at all times.

Handle guest belongings responsibly and with care. Report suspicious activities, safety hazards, damaged property, or security concerns immediately. Follow all emergency, fire, health, and safety procedures. Ensure luggage and guest belongings are never left unattended or unsecured.

Qualifications & Experience

Minimum of an SSCE/OND or equivalent qualification. Previous experience in a hotel, hospitality, customer service, or similar guest-facing role is an advantage. Good communication and interpersonal skills. Ability to interact confidently and professionally with guests. Physically capable of handling and transporting guest luggage safely. Good knowledge of the hotel and its facilities. Must be willing to work shifts, weekends, and public holidays.

Excellent guest service skills Good communication skills Professional and courteous attitude Teamwork and cooperation Attention to detail Reliability and punctuality Physical stamina Problem-solving skills Ability to work under pressure Good personal grooming and presentation.

24th August, 2026. How to Apply

Interested and qualified candidates send their CV to: [Email hidden - Login to reveal] using the  job title as the subject of the email.