FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Recovery Manager
Location: Abuja
Role Summary
The Recovery Manager will be responsible for strategically leading and managing all loan recovery operations.
This role ensures the timely recovery of overdue loans, reduction of NPL ratios and enforcement of credit terms in line with CBN regulations, internal policies and ethical standards.
This position oversees a nationwide/regional team of field recovery officers, supervisors, and third-party agents while ensuring high productivity, compliance, and operational excellence.
Key ResponsibilitiesStrategic & Operational Leadership:Develop and execute field recovery strategies to reduce Portfolio at Risk
Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams.
Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations.
Recovery Management:Approve restructuring or settlement offers based on delegated authority.
Track and report field activities using digital tools
Risk, Compliance & Regulatory Adherence:
Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices.
Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment.
People Management:Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents.
Stakeholder & Interdepartmental Collaboration:Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management.
Liaise with community leaders, law enforcement, and local authorities when required and permitted.
Prepare recovery performance reports to senior management.
Process Improvement & Technology:Improve field recovery processes, route planning, customer tracking, and reporting structures.
Develop and implement SOPs for field escalations, repossessions, and collateral realization.
RequirementsBachelor’s Degree in business, Finance, Economics, Accounting, or a related field (MBA or professional certification is an added advantage).
6+ years of experience in field recovery within the financial lending industry.
Minimum of 2-3 years in a senior leadership or field supervisory role.
Familiarity with CBN Microfinance Guidelines, debt recovery laws, and ethical collection standards.
BenefitsPrivate Health Insurance.
Pension Plan.
Paid Time Off.
Hybrid Work Model.
Training & Development.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
Recruitment Process:
A screening interview with one of the members of the Talent Acquisition team.
Technical interview with Head, In-house Collections.
Final Interview with Director of Merchant Lending.
