Relationship & Operations Officer Abuja

Geez Consulting - Our client is  recruiting suitably qualified candidates to fill the position below:  Job Title: Relationship & Operations Officer

Location: Abuja (FCT)

Employment Type: Full-time Job Description

Our client is seeking an experienced, highly organised, and customer-focused professional to join its team as a Relationship & Operations Officer. The successful candidate will play a central role in delivering an exceptional member experience, strengthening client relationships, and ensuring smooth day-to-day facility operations.

Serve as a primary point of contact for members, prospective clients, vendors, and other stakeholders. Build and maintain strong relationships with members; handle enquiries, feedback, complaints, renewals, and retention activities professionally. Support membership acquisition, onboarding, renewal, and engagement initiatives. Coordinate daily operational activities across the gym and recreational centre to ensure high service standards. Monitor facility readiness, cleanliness, equipment availability, staff attendance, and customer service delivery. Liaise with trainers, front-desk staff, maintenance personnel, suppliers, and management to resolve operational issues promptly. Maintain accurate records of memberships, payments, customer interactions, incidents, inventory, and operational reports. Assist with scheduling, events, promotions, and member-engagement activities. Identify opportunities to improve service delivery, member satisfaction, and operational efficiency. Ensure compliance with internal policies, health and safety standards, and customer-service procedures.

Bachelor’s Degree or HND in Business Administration, Management, Marketing, Hospitality, Customer Relations, or a related discipline. 5-7 years’ relevant experience in customer relationship management, operations, front-office administration, hospitality, fitness, recreation, or a service-led business environment. Proven experience managing customer concerns, membership/client retention, and service delivery. Strong operational coordination and problem-solving skills, with excellent attention to detail. Exceptional written and verbal communication skills. Demonstrated ability to work professionally with diverse clients and build lasting relationships. Proficiency in Microsoft Office Suite and the ability to use membership-management, CRM, POS, or scheduling systems. Strong reporting, record-keeping, and administrative abilities. Ability to work under pressure, manage multiple priorities, and take initiative with minimal supervision. High level of integrity, discretion, professionalism, and personal presentation.Experience in the fitness, hospitality, leisure, wellness, or recreational industry will be an added advantage Applicants must be resident in Abuja or willing to relocate.

25th August, 2026. How to Apply

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