Sales & Customer Service Officer  Congo

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. We are  recruiting to fill the position below:

 Job Title: Sales & Customer Service Officer

Location: Congo Job Summary 

The Sales & Customer Service Officer is responsible for planning, coordinating, and executing all sales development initiatives aimed at increasing sales volumes and strengthening the customer portfolios and commercial territories under his/her responsibility. He/She is also accountable for ensuring an outstanding customer experience by maintaining high levels of customer satisfaction and overseeing the timely, efficient, and quality delivery of products and services in accordance with the Company's standards and customer expectations.

Key Responsibilities 

Execute a sales plan based on the approved sales strategy, in collaboration with the Regional  Sales Manager Process customer orders and follow up to ensure prompt delivery of products, in accordance with the organization’s policies. Proactively gather current customer data and information and regularly update the customer database to ensure its reliability and accuracy. Work closely with the Regional Sales Manager to identify constraints affecting product sales. Proactively identify and report on potential revenue streams or new sales opportunities. Initiate and manage relationships with internal and external customers in the local market. Achieve assigned sales volume and revenue targets. Develop and maintain strong relationships with assigned customers. Monitor customer orders from order placement through delivery. Identify opportunities to increase sales volumes within the assigned territory. Monitor customer complaints and coordinate timely resolution with relevant departments. Monitor competitors, market trends and customer needs. Support customer retention and portfolio development. Coordinate with Logistics, Transport, Dispatch, Finance and other relevant departments to ensure timely order fulfilment and resolution of customer issues. Prepare and compile periodic activity, financial, and performance reports. Perform any other tasks assigned by the Regional Sales Manager.

Profile Required 

Minimum of a Bachelor`s Degree or its equivalent in a related discipline.  Postgraduate/relevant professional qualification will be an added advantage.  Minimum of 5 years of relevant experience in sales, customer service, commercial administration.

Sales and customer relationship management Order management and sales administration Customer database management Advanced Excel SAP / ERP Sales reporting and data analysis Market and competitor analysis Knowledge of cement/building materials industry – desirable Ability to process sales transactions accurately and identify discrepancies in customer orders, invoices and supporting documentation.

Customer orientation Communication Negotiation Problem solving Analytical thinking Attention to detail Accountability Integrity Teamwork Results orientation Analytical mindset and problem-solving skills Ability to communicate analyses clearly Attention to detail High ethical standards and integrity Strong communication and interpersonal skills Strong organizational skills.

Not Specified. How to Apply

Click Apply Now button to apply