Telesales Operations Associate (Hybrid) Lagos 

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives. We are  recruiting to fill the position below:

 Job Title: Telesales Operations Associate

Location: Lagos 

Job Type: Full time Job Summary

This is a hybrid role, you would be working from our office in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Telesales Team Lead.

Expertise

Support telesales agents by ensuring all customer visits and sales are processed and closed promptly. Engage customers via CRM and phone to facilitate smooth handover and resolve outstanding requirements. Create and manage customer accounts, ensuring devices are unlocked and ready for collection. Confirm that all sales documentation and compliance steps are completed before handover. Track, follow up, and resolve pending, delayed, or escalated sales cases to ensure closure within agreed timelines.

Receive and process delivery requests from telesales agents, coordinating with Direct Sales Representatives (DSRs) and shop teams to ensure timely fulfilment. Monitor delivery progress and follow up on delayed or failed deliveries until resolved. Update CRM and internal systems with accurate delivery and fulfilment status.

Monitor stock levels across all shops and escalate shortages promptly to avoid sales disruption. Liaise with relevant teams to ensure availability of devices and accessories required for telesales orders.

Carry out additional administrative or operational tasks as assigned by the Telesales Team Leader. Support the implementation of new sales processes, CRM updates, and operational improvements as required.

What You'll Need

Bachelor’s Degree in Business Administration, Sales, or a related field. 3 – 5 years' experience in telesales operations, sales administration, customer service, or operations support is an added advantage. Strong communication and interpersonal skills, with experience using CRM systems (e.g., FreshDesk, 3CX etc.). Excellent organizational and multitasking abilities, with high attention to detail and accuracy. Proactive team player with strong problem-solving skills and a customer-focused approach. Ability to work effectively in a fast-paced, target-driven environment. Proficiency in Microsoft Office Suite and familiarity with digital sales tools.

Not Specified. How to Apply

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