ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.
We are recruiting to fill the position below:
Job Title: Contact Centre Agent
Location: Oshodi, Lagos
Employment Type: Full-time
Job Duties/ Responsibilities/ Accountabilities
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers..
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.
Working Hours:You are required to work, on a shift system, Monday to Saturday and must clock in a total of Forty (40) working hours weekly.
RequirementsCandidates should possess a Bachelor's Degree, HND, OND qualification with 1 - 2 years work experience.
SalaryN75,000 / month.
Application Closing Date
31st August, 2026.
Method of Application
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the email.
