Dame Chops & Events is a professional catering and event management company dedicated to creating memorable experiences through quality food, excellent service, and well-coordinated events. We specialize in indoor and outdoor catering, event planning, food trays, small chops, corporate events, birthdays, weddings, and special celebrations.
We are recruiting to fill the position below:
Job Title: Customer Care Manager
Location: Ikeja, Lagos
Responsibilities
Improve customer service experience, create engaged customers, and facilitate organic growth
Take ownership of customers' issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Requirements and skills
HND / degree in Business Administration or related field
Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
SalaryN180,000 - N220,000 per month.
Application Closing Date
14th August, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the mail.
