Customer Fulfillment Officer - Hair Salon Lekki

Prohuman Capital Consulting - Our client, a Hair Salon, is  recruiting to fill the position below:  Job Title: Customer Fulfillment Officer 

Location: Lekki, Lagos

Employment Type: Full-time

Industry: Hair Salon Job Summary

We are seeking a customer-focused and organized Customer Fulfillment Officer for a hair salon. The successful candidate will manage customer bookings, coordinate salon services, process payments, promote and sell hair products, and ensure a smooth and satisfying customer experience.

Receive and manage customer inquiries, appointments, bookings, and service requests via phone calls, WhatsApp, and other communication channels. Coordinate appointments with hairstylists to ensure timely service delivery and minimize customer waiting time. Process customer payments, issue receipts where applicable, maintain accurate transaction records, and account for daily sales. Promote and sell the salon's hair care products and recommend suitable products based on customers' needs. Monitor stock levels, record product sales, and report low stock or discrepancies to the appropriate person. Follow up with customers to obtain feedback, resolve complaints, and encourage repeat visits. Maintain accurate customer records, appointment schedules, and service transaction details. Ensure excellent customer service and maintain a clean, organized, and welcoming reception area.

OND, HND, or Bachelor's Degree in Business Administration, Customer Service, Marketing, or a related field is an advantage. Previous experience in customer service, front desk operations, retail sales, or cash handling is preferred. Proximity to Lekki is preferred Good numerical skills and the ability to handle payments and reconcile daily transactions accurately. Strong communication, interpersonal, and customer relationship skills. Ability to promote products, identify customer needs, and support sales. Basic computer skills and proficiency in WhatsApp and other digital communication tools. Good organizational skills, honesty, attention to detail, and a customer-oriented attitude. An interest in the beauty and hair industry is an added advantage.

21st October, 2026. How to Apply

Interested and qualified candidates should send their CVs to [Email hidden - Login to reveal] using "Customer Fulfillment Officer" as the subject of the email.

Note: We appreciate all applications; however, only shortlisted candidates will be contacted.