Mainland Group Limited is a responsive shipping and logistics organization, offering comprehensive ports and terminal services to valued customers.
We are recruiting to fill the position below:
Job Title: Customer Relations Officer
Location: Iddo, Lagos
Employment Type: Full-time
Job Summary
The Customer Relations Officer will be responsible for managing and strengthening customer relationships, ensuring excellent service delivery, addressing customer needs and concerns, and supporting customer retention and business growth.
Key ResponsibilitiesBuild and maintain strong relationships with existing and prospective customers, serving as the primary point of contact for inquiries, requests, and complaints.
Coordinate with internal teams to ensure timely resolution of customer issues, seamless service delivery, and high customer satisfaction.
Monitor customer feedback, maintain accurate customer records, prepare reports, and identify opportunities for service improvement and business growth.
RequirementsBachelor's Degree / HND in Business Administration, Marketing, Mass Communication, Logistics, or a related field.
3–5 years of relevant experience in customer relationship management, preferably within the shipping, logistics, freight forwarding, or related industry.
Excellent communication, interpersonal, customer service, and problem-solving skills.
Strong relationship management skills and ability to work effectively in a fast-paced environment.
SalaryN250,000 - N350,000 monthly.
Application Closing Date
11th August, 2026.
Method of Application
Interested and qualified candidates should send their Resume to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
