Customer Service Representative Aba Road

For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each  customer receives top-tier service and dependable products. MobilePhones

With pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our  customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives. As we continue to expand and adapt to meet the growing needs of our market, SIMS Nigeria Limited remains committed to setting the standard in product quality and service across the nation. We are  recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Aba Road, Rivers

Employment Type: Full-time Discover moreRecruitmentmanagementCustomerRole Overview

We are seeking a customer-focused, professional, and responsive Customer Service Representative to serve as the first point of contact for customers, providing timely assistance, resolving enquiries and complaints, and ensuring a positive customer experience. The ideal candidate will demonstrate excellent communication and problem-solving skills, maintain a strong understanding of the company’s products and services, and effectively manage customer interactions across various channels.

Attend to customer enquiries, requests, complaints, and feedback promptly and professionally. Provide accurate information regarding the company’s products, services, pricing, policies, and procedures. Receive and resolve customer complaints while ensuring appropriate escalation of complex issues. Maintain a high level of professionalism and courtesy during all customer interactions. Follow up on outstanding customer issues to ensure timely and satisfactory resolution. Record and maintain accurate customer information, complaints, enquiries, and resolutions in the appropriate system. Handle customer interactions through phone calls, emails, social media, live chat, and other approved communication channels. Coordinate with relevant departments such as Sales, Technical, Logistics, Accounts, and After-Sales Service to resolve customer concerns. Monitor customer satisfaction and identify recurring issues that may require process improvement. Provide customers with updates on orders, deliveries, repairs, warranties, and other service-related matters where applicable. Assist in maintaining customer records and ensuring customer information is properly updated. Identify opportunities to improve customer experience and make recommendations to management. Follow established customer service procedures, company policies, and service standards. Prepare and submit customer service reports and other required documentation. Maintain confidentiality of customer and company information. Perform other duties as assigned by the Customer Service Supervisor/Manager.

Key Requirements

Bachelor's Degree, HND, or OND in Business Administration, Marketing, Mass Communication, or a related field. Minimum of 3 years of experience in customer service, front desk, sales support, call centre, or a related role. Excellent verbal and written communication skills. Strong interpersonal and relationship-management skills. Good problem-solving and conflict-resolution abilities. Customer-focused with a strong commitment to service excellence. Ability to remain calm and professional when handling difficult or dissatisfied customers. Good computer literacy and proficiency in Microsoft Office applications. Experience using CRM or customer service management systems is an added advantage. Strong attention to detail and ability to maintain accurate records. Ability to multitask and work effectively in a fast-paced environment.

28th August, 2026.  Method of Application

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title and Location as the subject of the email. Email& Messaging