Unified Payment Services Limited is a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem.
We are recruiting to fill the position below:
Job Title: E-Channels Support Specialist
Location: Lagos
Employment Type: Full-time
Job Objectives
To design, develop and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.
The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.
Duties & Respoonsibilities
POS Solution design and implementation.
POS application certification with schemes/PTSA.
Provide technical and functional support for POS configuration platforms.
Monitor channel performance and ensure high availability and uptime of transaction processing platform.
Manage and resolve channel-related incidents, service requests, and escalations within SLA.
Payment Platform management and transaction switching
Merchant/Agent registrations
Supper Agents/Banks Host to Host implementations
Payattitude implementation on 3rd party devices
2nd level merchants/Agents support
Participate in UAT (User Acceptance Testing) and deployment of new POS.
Liaise with third-party service providers and aggregators for channel service resolution and optimization.
Document issues, resolutions, and maintain a knowledge base for recurring issues and training.
Ensure compliance with security standards, operational procedures, and regulatory requirements.
Key Performance IndicatorsChannel uptime and service availability
Response and resolution time to incidents and support tickets
Effective project management and delivery.
Number of escalations closed within SLA
Quality of documentation and reporting
End-user satisfaction rating.
Job Requirements
Education:OND in Computer Science, Information Technology, Engineering, or a related field.
Experience:0 - 2 years’ experience in an IT support or digital banking operations role.
Key Competency Requirements:Knowledge:Good understanding of digital channel platforms, APIs, and transaction processing.
Familiarity with payment processing, transaction monitoring, and dispute handling.
Skill/Competencies:Basic SQL knowledge and ability to analyze system logs and reports.
Knowledge of ITIL framework or helpdesk ticketing systems is an advantage.
Strong problem-solving and communication skills.
Ability to work under pressure and meet tight deadlines.
Customer-focused attitude and commitment to quality service delivery.
Application Closing Date30th November, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.
How To Apply
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
