Payment Operations and Reconciliation Officer  Nigeria

Netzence Sustainability Limited is a sustainability technology and management company dedicated to combating climate change by making carbon emissions reduction accessible, actionable, and rewarding. We are committed to realizing the 2030 emission reduction target, the 2050 and 2060 Net Zero targets, and the United Nations’ Sustainable Development Goals (SDGs).

Founded on the principles of innovation, collaboration, and firm commitment to the planet, we are driven by a singular, transformative vision -to spearhead a sustainable transformation and contribute significantly to achieving critical global sustainability milestones. We are  recruiting to fill the position below:

 Job Title: Payment Operations and Reconciliation Officer

Location: Nigeria Role Summary

Payment Operations and Reconciliation Officer will manage day-to-day payment processing, reconciliations, and settlement activities. Ensure all financial transactions are accurately, recorded, reconciled, and reported in a timely manner. The officer must demonstrate strong analytical skills and a deep understanding of financial reconciliation processes including failed transactions, reimbursement and other payment processes within a payment gateway. FinTech experience is mandatory.

Process and monitor daily payment transactions across multiple channels (cards, transfers, wallets, ACH, RTGS, etc.). Perform daily, weekly, and monthly reconciliations between internal systems, banks, settlement accounts, and PSP reports. Investigate and resolve reconciliation breaks, discrepancies, failed or pending transactions, and settlement differences. Track settlement cycles and ensure timely funding and payout to merchants, partners, or customers. Liaise with banks, payment processors, PSPs, and internal teams to resolve operational payment issues. Monitor transaction flows for exceptions, delays, reversals, chargebacks, and refunds. Support chargeback and dispute processes by providing transaction data and reconciliation evidence. Maintain accurate operational records at all times. Escalate operational risks, payment failures, or unusual transaction patterns to management. Support process improvements to ensure risk management and transparency.

Bachelor’s Degree in finance, accounting, business administration, economics, or a related field. 3–5 years of experience in payment gateway transactions, reconciliation or financial services operations. Strong analytical skills with high attention to detail. Experience in payment operations within a fintech, digital payments, or financial services environment. Strong understanding of electronic payment systems, including card payments, bank transfers, wallets, and real-time or alternative payment methods. Hands-on experience reconciling high-volume, automated transaction flows across internal platforms, payment gateways, banks, and third-party processors. Ability to investigate, analyze, and resolve payment discrepancies, chargebacks, reversals, and settlement issues. Familiarity with payment lifecycles, settlement timelines, and exception handling in scalable systems. Strong analytical skills with exceptional attention to detail and data accuracy. Proficiency in reconciliation tools, spreadsheets, and payment or ledger systems. Understanding of risk, fraud controls, and compliance requirements relevant to fintech payment operations. Ability to work cross-functionally with engineering, product, finance, and external payment partners. Strong organizational skills and the ability to operate effectively in a high-growth, fast-paced environment. Excellent written and verbal communication skills.

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