MilestoneHR Solutions - The Faith and Claire Company Limited (Loom Chocolate), a growing Nigerian chocolate company, is seeking to recruit suitably qualified candidates for the position below:
Job Title: Fulfilment Officer
Location: Ikeja/Ogba, Lagos
Employment Type: Full-time
Reports to: Sales & Marketing Manage
Job Description
We are seeking a reliable, responsible, and detail-oriented Fulfilment Officer to join our team.
The Fulfilment Officer will be responsible for the timely, accurate, and safe delivery of chocolate and related FMCG products to retail outlets, distributors, and customers.
The role is critical to maintaining product quality, stock integrity, delivery accuracy, and customer satisfaction in a fast-moving FMCG environment where freshness, speed, and reliability are essential.
Key ResponsibilitiesDelivery & Distribution:Deliver chocolate and FMCG products to assigned routes according to daily delivery schedules.
Ensure timely deliveries while maintaining high standards of customer service.
Load and unload delivery vans carefully and in line with food safety practices to prevent product damage.
Obtain proof of delivery and ensure accurate completion of delivery documentation.
FMCG & Product Handling:Handle chocolate and temperature-sensitive products in accordance with company quality standards.
Ensure appropriate storage conditions during transportation, including temperature protection, monitoring, and ventilation.
Follow FIFO (First In, First Out) principles when handling stock.
Inspect products before loading and after delivery and report any damages or discrepancies promptly.
Inventory & Fulfilment Accuracy:Pick up and verify orders to ensure accuracy before dispatch.
Reconcile delivered quantities against invoices and delivery notes.
Assist with stock counts, returns, and reverse logistics when required.
Vehicle & Safety Management:Conduct daily vehicle checks, including fuel, oil, tyres, and cleanliness.
Maintain the cleanliness and hygiene of the delivery van at all times.
Report vehicle faults, accidents, and other incidents promptly.
Comply with applicable road safety requirements and company driving policies.
Customer & Brand Representation:Represent the company professionally during deliveries.
Build positive relationships with customers and retail partners.
Handle customer queries and delivery issues professionally and escalate when necessary.
RequirementsMinimum of 2 years' experience in delivery driving, logistics, or FMCG distribution.
Previous experience handling food products or temperature-sensitive goods is an advantage.
Proximity to Ikeja/Ogba, Lagos is an added advantage.
Proficiency in navigation applications such as Google Maps.
Good knowledge of Lagos roads, route planning, and delivery logistics.
Strong time-management skills.
Good numeracy and documentation skills for accurate inventory and delivery records.
Reliable, punctual, detail-oriented, and customer-focused.
Licensing & Physical Requirements:Valid driver's licence suitable for delivery van operation.
Clean driving record.
Physically fit and able to safely load and unload goods.
Willingness to comply with the company's no drug and alcohol policy.
Personal Attributes:Reliable, punctual, and detail-oriented.
Able to work effectively in a fast-paced FMCG environment.
Honest, trustworthy, and responsible when handling company assets.
Good communication and customer-service skills.
Able to work independently and as part of a team.
Salary and Benefits
N150,000 – N180,000 monthly.
Access to staff benefits upon successful completion of the 3-month probation period, including pension, insurance, and other applicable bonuses.
Application Closing DateNot Specified.
Method of Application
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using “Fulfilment Officer” as the subject of the email.
