IT Support Officer / Developer Victoria Island

Human Edge Dimension Consulting is a modern HR consulting firm dedicated to helping startups, small businesses, and growing enterprises build strong human capital foundations. Founded in 2022, our company was born out of a clear need: to make expert-level HR support accessible, affordable, and impactful for businesses in their early growth stages.

We bring a fresh, innovative perspective to HR strategy—combining legal compliance with people-first practices. Whether you're hiring your first employee or restructuring a growing team, we deliver flexible solutions that evolve with your business. We are  recruiting to fill the position below:

 Job Title: IT Support Officer / Developer

Location: Victoria Island, Lagos

Employment Type: Full-time

Department: Information Technology (IT)

Reports To: Administration Manager Job Summary

The IT Support Officer / Developer is responsible for ensuring the availability, security, and optimal performance of IT infrastructure, systems, applications, and end-user devices. The role provides first- and second-level technical support, manages Microsoft 365 and network infrastructure, administers business applications, develops and maintains internal software solutions, and supports digital transformation initiatives across the organization. The successful candidate will maintain a secure and reliable IT environment while contributing to the design, development, implementation, and continuous improvement of internal applications, databases, automation tools, and business systems that support the company's operational objectives.

Provide first- and second-level technical support to all employees. Ensure the smooth operation of desktops, laptops, printers, scanners, mobile devices, and peripheral equipment. Install, configure, upgrade, and maintain computer hardware and software. Diagnose and resolve hardware, software, and operating system issues promptly. Perform routine maintenance and health checks on all IT equipment. Maintain accurate asset and maintenance records.

Microsoft 365 Administration:

Administer the Microsoft 365 environment, including:

oExchange Online Microsoft Entra ID (Azure Active Directory) Microsoft Teams SharePoint Online OneDrive Intune (Device Management)

Create, modify, suspend, and deactivate user accounts. Assign and manage Microsoft 365 licenses. Configure email security, distribution groups, and shared mailboxes. Manage password resets, Multi-Factor Authentication (MFA), and Conditional Access policies. Monitor Microsoft 365 security and compliance.

Install, configure, monitor, and maintain:

Local Area Networks (LAN) Wireless LAN (WLAN) Wide Area Networks (WAN) Internet connectivity VPN connections

Configure and maintain routers, switches, access points, and firewalls. Monitor network performance and resolve connectivity issues. Ensure optimal network availability across all office locations.

Manage Windows operating systems and servers. Maintain file-sharing systems and network resources. Support Active Directory administration. Monitor server health and performance. Perform scheduled updates and maintenance.

Design, develop, implement, and maintain internal software applications. Develop automation tools to improve operational efficiency. Support the development and maintenance of ERP modules and business applications. Develop APIs and integrations between business systems. Maintain and optimize databases. Document software architecture and system changes.

Support the implementation and administration of ERP solutions. Troubleshoot ERP-related issues. Work with departments to improve business processes through technology. Assist in system testing and user acceptance testing. Maintain ERP user accounts and permissions.

Implement and enforce IT security policies. Restrict unauthorized websites, downloads, and software installations. Monitor endpoint security. Ensure antivirus and security software remain updated. Support vulnerability assessments and security audits. Monitor and respond to cybersecurity incidents.

Respond promptly to user support requests. Train employees on new technologies and systems. Prepare user guides and documentation. Assist users with login issues, software installation, and system configuration. Escalate complex issues where necessary.

Maintain inventory of IT hardware and software. Track software licenses and renewals. Coordinate procurement of IT equipment. Ensure compliance with software licensing requirements.

Monitor data backup processes. Test backup and recovery procedures. Support disaster recovery planning. Ensure business continuity of IT services.

Develop and review IT policies, procedures, and Standard Operating Procedures (SOPs). Ensure compliance with internal policies and applicable regulations. Recommend improvements to IT governance and operational processes.

Research emerging technologies and recommend improvements. Participate in digital transformation projects. Identify opportunities to automate manual processes. Recommend solutions that improve productivity and operational efficiency.

Support onboarding and offboarding of employees by provisioning and decommissioning system access. Participate in IT projects as assigned. Provide technical support during company events and training programmes. Perform any other duties assigned by Management.

Qualifications/Experience

Bachelor's Degree (B.Sc.) in Computer  Science, Computer  Engineering, Software Engineering, Information Technology, Electrical/Electronic Engineering, or a related discipline. 3-5 years' relevant experience in IT Support, Systems Administration, or Software Development. Experience managing Microsoft 365 environments. Experience supporting ERP systems. Experience administering networks, servers, and cloud services. Experience developing business applications or automation tools. Experience supporting CCTV systems and office IT infrastructure. Relevant professional certifications is an added advantage Experience with one or more of the following; C#, .NET, JavaScript, Python, PHP, HTML/CSS, SQL, REST APIs etc Knowledge of mobile application development is an added advantage.

18th August, 2026. How to Apply

Interested and qualified candidates should forward their CV and Applications to: [Email hidden - Login to reveal] using the role applied for as the subject of the mail.

Note: Only shortlisted candidates will be contacted.