Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.
We are recruiting to fill the position below:
Job Title: Customer Service Officer (CSO)
Location: Uyo, Akwa Ibom
Employment Type: Full-time
Job Summary
The Customer Service Officer will serve as the first point of contact for customers, ensuring excellent service delivery, prompt resolution of complaints, and a positive customer experience across the outlet.
Key ResponsibilitiesWelcome and attend to customers professionally and promptly.
Provide accurate information about products, services, prices, and promotions.
Process customer orders and ensure accurate and timely service.
Handle customer enquiries, complaints, feedback, and requests professionally.
Resolve customer issues within approved procedures and escalate complex matters when necessary.
Maintain accurate records of customer complaints, feedback, and resolutions.
Coordinate with outlet and operations teams to ensure seamless customer service.
Follow up on customer concerns to ensure satisfactory resolution.
Promote products and services where appropriate.
Maintain a clean, organised, and customer-friendly service environment.
Support customer satisfaction initiatives and contribute to achieving outlet service targets.
Requirements & Qualifications
HND / B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
3–4 years of experience in customer service, hospitality, retail, FMCG, or a similar environment.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Customer-focused, patient, courteous, and professional.
Ability to work under pressure and manage multiple customers effectively.
Basic computer proficiency.
Willingness to work shifts, weekends, and public holidays when required.
Application Closing Date15th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Customer Service Officer - Uyo" as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
