Technical Support Engineer - Cementing  Port Harcourt

Baker Hughes, a GE company (NYSE:BHGE), is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. We are  recruiting to fill the position below:

 Job Title: Technical Support Engineer - Cementing

Job ID: R166229

Location: Port Harcourt, Rivers Job Description

The Technical Support Engineer ensures Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post job analysis.   This position delivers a technical job program that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions.  This position works seamlessly together with the Service Delivery Coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the application is understood and has been considered.   

As a Technical Support Engineer, you will be responsible for:

Working with the assigned Service Delivery Coordinator/Salesman to understand the clients well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract etc…)  Performing offset well / similar job analysis to understand application hazards and incident potential  Working together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services has been considered  Designing a job program, including risk mitigation plans and contingency plans, that can meet the clients objective and maximize revenue potential and future job assignments for Baker Hughes  Working with the Service Delivery Coordinator/Salesman to ensure any risk of meeting the clients objective is communicated to the client using the appropriate channels/processes for the respective client   Accurately documenting any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes.  Providing on-demand support in accordance with product portfolio or on-call schedule for job execution  Comparing job as planned versus job as executed and document any lessons learned to ensure opportunity for continuous improvement . Case Worker for Field Incidents related to products / services  Ensuring investigation is in line with the latest process for failure investigations and considers the end to end process, from job planning, preparation, execution in order to determine the incident root cause and drive appropriate corrective actions to enable flawless execution  Ensuring timely incident management to enable fast customer issue resolution and cash collection  Advise on product improvement opportunities for repetitive component / product failures  Being responsible for providing sales support and product application recommendations. 

Have a minimum of Bachelor’s degree in science, technology, engineering or mathematics Minimum 3 years of relevant work experience  Excellent leadership,  interpersonal, influencing and planning skills.  Ability to manage, develop, coach and mentor teams across organizational boundaries  Ability to be on call outside of normal business hours  Demonstrated ability to work in a global matrix organization  Thorough understanding of P/L and technical job planning requirements   Excellent communication and presentation skills  with excellent organizational, analytical and problem solving skills  Must have the ability to travel (typically travel to rig sites, customer facilities, meetings, etc.)   Significant operational experience  Comfortable presenting in front of an audience of experienced peers  Rig site drilling optimization experience is a definite plus  Ability to learn and use various computer tools to prepare data and visualizations for analysis  Ability to work independently. 

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