Brainshare Technologies & Services Nig. Ltd is a Telecom services provider. We offer connectivity, managed services and other value added services through our fiber optic infrastructure.
We are recruiting to fill the position below:
Job Title: Technical Support Officer
Location: Lekki, Lagos
Employment Type: Full-time
Role In Summary
As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for Brainshare customers.
Ensure total customer satisfaction for the Company clients at all time.
Coordinates the Technical Support Team to have excellent relationship with Sales Team, Project Team, Accounts Department & the Clients.
Main Duties
Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
Leverage networking tools to identify & mitigate networks anomalies.
Monitors the network performance on daily basis.
Handles & coordinates network trouble shooting & fault analysis.
Manages deployment & maintenance of network monitoring, analysis & reporting tools.
Manages installation of network hardware & software.
Manages outages bridges, compose detailed shift and outage reports to NOC Team Lead.
Communicating with Customers through various channels e.g email, sms and phone call etc.
Acknowledging and resolving Customer complaints.
Processing orders, forms, applications and requests.
Keeping records of Customer interactions, transactions, comments and complaints.
Managing a Team of IT trainee or junior Customer support representives in NOC.
Ensure Customer satisfaction and provide professional Customer support at all times.
Build sustainable relationships and trust with Customer accounts through open and interactive.
Provide accurate, valid and complete information by using the right methods/tools e.g Zalpro, Zoho Desk.
Liaise with Project and Accounts departments on fault resolutions and Customer account reconciliation.
Ask Customers targeted questions to quickly understand the root cause of the problem.
Talk Customer through a series of actions, via phone, email or chat, until the issue is solve.
Properly escalate unresolved issues to appropriate levels.
Personal Qualities & Qualifications
Job Holder need to be:Degree holder in Electrical Electronic Engineering, Information Technology, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
A focussed, self-motivated employee with creative flair who will bring Network strategies to life.
Passionate about Network Strategies that thrives on delivering exciting performance and content.
Service and process knowledge.
Friendly attitude.
Empathy.
Strong time Management.
A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
Demand on the Job:Ability and wiliness to work long hours and meet tight deadlines.
Ability to work under none or minimal supervision.
Ability to work weekends and in shifts.
Age Bracket:26 – 32 years of age.
Application Closing Date20th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
