Customer Experience Representative Lagos

Corona Schools Trust Council - The focus of the Corona Schools' Trust Council is the development of world-class schools.  World class in all facets of our operations - curriculum, teaching methodologies, staff quality, libraries, technology, buildings, resources, facilities, management and so on. In order to sustain our  mission to deliver world- class education to children inculcate high moral and ethical values as we prepare them for a life of service and fulfilment, we have embarked on a number of school improvement initiatives in recent years. We are  recruiting to fill the position below:

 Job Title: Customer Experience Representative

Location: Lagos Job Summary 

We are seeking a proactive, customer-focused, and results-driven Customer Experience Representative to support student enrolment, parent engagement, and overall customer satisfaction within our school community.

Serve as the first point of contact for prospective families, providing excellent customer experience Manage enquiries and follow up with prospective parents via calls, emails, and other channels Coordinate and conduct school tours for prospective parents Support and implement the school’s admissions process, including application review and processing

Drive enrolment conversion by meeting and exceeding set targets Apply a consultative approach to understand family needs and guide decision-making Manage leads from initial enquiry to enrolment using CRM tools (e.g., HubSpot, Sales Cloud) Track and report on key performance metrics (calls, conversions, pipeline growth) Handle objections effectively and propose suitable solutions to close enrolment

Support management of the school’s social media platforms in collaboration with the marketing team Contribute ideas and feedback to improve enrolment strategies and customer engagement.

Bachelor’s Degree in Marketing, Business Administration, or related field Experience in customer service, sales, admissions, or a related role Strong communication and interpersonal skills Ability to meet targets and work with data-driven metrics Proficiency in CRM tools and Microsoft Office Professional, personable, and customer-focused approach.

31st August, 2026. Method of Application

Interested and qualified candidates should forward their CV to: [Email hidden - Login to reveal] , [Email hidden - Login to reveal] using the position as subject of email.