Customer Support Officer Port Harcourt

Castel Resources Consultancy Limited - We unlock your business's full potential with our comprehensive HR outsourcing services. Our expert team handles everything from recruitment and payroll processing to employee benefits administration and compliance, freeing you from administrative burdens and ensuring legal compliance. With advanced HR technology, strategic planning, and dedicated support for employee development and relations, we streamline your HR functions, allowing you to focus on your core business activities and drive growth. Partner with us to elevate your HR capabilities and achieve seamless, efficient operations. We are  recruiting to fill the position below:

 Job Title: Customer Support Officer

Location: Port Harcourt, Rivers

Employment Type: Full-time Job Summary

We are seeking professional and customer-focused Customer Support Officers to provide effective support to clients, suppliers, contractors, and other stakeholders within the oil and gas sector. The role involves responding to enquiries, coordinating customer interactions, maintaining accurate records, and ensuring timely resolution of customer requests while delivering a professional service experience.

Serve as the first point of contact for customers, suppliers, contractors, and other stakeholders. Respond promptly and professionally to customer enquiries through phone, email, online platforms, and other communication channels. Provide accurate information and guidance regarding services, processes, requirements, and documentation. Receive, record, track, and follow up on customer requests, complaints, and enquiries. Escalate complex issues to the appropriate department and monitor them through to resolution. Maintain accurate customer records, correspondence, enquiries, and service-related documentation. Coordinate communication between customers and internal teams to ensure timely service delivery. Follow up with customers to obtain feedback and ensure satisfactory resolution of outstanding issues. Prepare customer service reports and provide updates on recurring issues, complaints, and service trends. Maintain confidentiality and ensure all customer interactions comply with organizational policies and procedures.

Requirements & Qualifications

Minimum of B.Sc or HND in Business Administration, Marketing, Mass Communication, Public Relations, or a related discipline. Minimum of 2 years' experience in customer service/support within the oil and gas sector. Strong customer service and client relationship management skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office applications and customer relationship management systems. Strong interpersonal and problem-solving skills. Ability to handle customer complaints professionally and efficiently. Strong organizational skills with excellent attention to detail. Ability to work effectively under pressure and manage multiple customer requests. Must be professional, courteous, patient, and customer-focused.

Customer Relationship Management Communication Skills Complaint Resolution Stakeholder Management Problem Solving Documentation & Reporting Microsoft Office  Professionalism Attention to Detail Oil & Gas Industry Awareness.

20th September, 2026.  How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.