Jobs Expert, a recruitment services firm, is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Officer
Location: Omole phase 2, Lagos
Employment Type: Full-time
Department: Customer Service
Reports To: Customer Service Manager/Operations Manager
Job Description
The Customer Service Officer is responsible for handling customer enquiries, resolving complaints, providing accurate information, and ensuring a positive customer experience throughout the customer journey.
Key ResponsibilitiesRespond to customer enquiries through phone calls, emails, WhatsApp, and other channels.
Attend to customer complaints and provide timely resolutions.
Provide accurate information about the company’s products and services.
Follow up with customers on requests, complaints, orders, and service issues.
Maintain accurate records of customer interactions and complaints.
Escalate complex issues to the appropriate department or supervisor.
Monitor customer satisfaction and identify recurring issues.
Coordinate with sales, operations, and other departments to resolve customer concerns.
Maintain professional and positive relationships with customers.
Prepare customer service reports and provide feedback to management.
Follow company customer service policies and procedures.
RequirementsHND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, or a related field.
1–3 years of experience in customer service, front desk, sales, or a related role.
Good knowledge of Microsoft Office and customer service tools.
Experience handling customer complaints and enquiries is an advantage.
Ability to communicate professionally with different types of customers.
Key Skills:Excellent verbal and written communication
Active listening
Customer relationship management
Conflict resolution
Problem-solving
Patience and empathy
Attention to detail
Good follow-up skills
Time management
Multitasking
Professionalism
Ability to remain calm under pressure.
Application Closing Date18th September, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
