Onyibiz Consult & Insight is a business firm based in Lagos, Nigeria, that specializes inproviding services related to business consulting, project management, and marketing. They are focused on helping organizations with strategic business development, providing necessary insights to support operational success.
We are recruiting to fill the position below:
Job Title: Call Center Manager
Location: Maryland, Lagos
Employment Type: Full-time
Job brief
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive
ResponsibilitiesDevelop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements and skills
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient.
SalaryN85,000 - N150,000 per month.
Application Closing Date
7th September, 2026.
How to Apply
Interested and qualified candidates should submit their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
