Jobs Expert, a recruitment services firm, is recruiting suitable candidates to fill the position below:
Job Title: Receptionist
Location: Magodo, Lagos
Employment Type: Full-time
Key Responsibilities
Welcome clients, visitors, and guests in a friendly and professional manner.
Manage the front desk and ensure the reception area is clean, organized, and presentable at all times.
Answer, screen, and direct incoming phone calls promptly and professionally.
Schedule, confirm, reschedule, and cancel client appointments as required.
Check clients in and out efficiently while ensuring a seamless customer experience.
Respond to customer inquiries via phone, email, WhatsApp, and social media where applicable.
Receive and distribute mails, deliveries, and correspondence.
Process payments, issue receipts, and maintain accurate transaction records.
Maintain client records and update appointment schedules using the company's booking system.
Coordinate with spa therapists, hairstylists, nail technicians, and other staff to ensure appointments run smoothly.
Inform clients about available services, promotions, packages, and membership offers.
Handle customer complaints professionally and escalate complex issues to the appropriate supervisor.
Monitor front desk supplies and notify management when replenishment is required.
Ensure client confidentiality and protect company information.
Prepare daily appointment schedules and front desk reports.
Assist with basic administrative tasks such as filing, data entry, photocopying, and document management.
Support management with general office coordination and other duties as assigned.
QualificationsMinimum of OND / HND / Bachelor's Degree in any relevant field.
1–2 years of experience as a Receptionist, Front Desk Officer, Customer Service Representative, or in a similar role.
Experience in a spa, salon, hospitality, or wellness environment is an added advantage.
Proficiency in Microsoft Office (Word, Excel, Outlook) and digital appointment booking systems is preferred.
Key Skills & Competencies:Excellent customer service and interpersonal skills
Strong verbal and written communication skills
Professional appearance and positive attitude
Good telephone etiquette
Strong organizational and multitasking abilities
Attention to detail and accuracy
Basic computer proficiency (Microsoft Office and appointment booking systems)
Ability to work under pressure in a fast-paced environment
Time management and problem-solving skills
Integrity and professionalism
Application Closing Date30th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Receptionist" as subject of the mail.
