Technical Customer Service Representative Ikoyi

Outcess is an Outsourcing Company that helps other Company in managing their business. We are  recruiting to fill the position below:

 Job Title: Technical Customer Service Representative

Location: Ikoyi, Lagos

Employment Type: Full-time Job Summary

We are seeking a customer-focused and technically inclined Technical Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service, resolving technical issues, responding to customer inquiries, and ensuring a positive customer experience.

Attend to customer inquiries and complaints through calls and other approved communication channels. Identify, troubleshoot, and resolve basic technical issues promptly. Provide clear and accurate information about products, services, and technical processes. Escalate complex technical issues to the appropriate technical team when necessary. Document customer interactions, complaints, and resolutions accurately. Follow up on unresolved customer issues to ensure timely resolution. Maintain a high level of professionalism and empathy when dealing with customers. Meet set customer service, quality, productivity, and performance targets. Adhere to company policies, procedures, and service standards. Carry out other duties as assigned by the supervisor or management.

A Bachelor’s degree or HND in a relevant field is preferred. Previous experience in customer service, technical support, or a contact centre is an advantage. Excellent verbal and written communication skills. Basic knowledge of technical troubleshooting. Strong problem-solving and listening skills. Good computer literacy and familiarity with digital tools. Ability to work effectively under pressure and handle difficult customer situations. Strong customer service orientation and interpersonal skills. Ability to work effectively both independently and as part of a team. Willingness to work shifts, including weekends where required.

Proximity to Ikoyi is an added advantage. Experience in telecommunications, internet service, networking, or a related technical/customer service environment. Familiarity with CRM or customer support systems.

N150,000 per month Application Closing Date

17th August, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the mail.