ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.
We are recruiting to fill the position below:
Job Title: Training Officer
Location: Oshodi, Lagos
Employment Type: Full-time
Job Duties / Responsibilities / Accountabilities
Identify and develop training programs to meet Contact Centre operational needs
Ensure that the training objectives are aligned with organization’s short, medium and long term goals
Develop specific training curriculum and modules to improve performance and address the skills gaps and performance deficiencies identified by the Quality Assurance Team.
Maintain a calendar of training programs designed to meet both the internal business requirements and external revenue generating opportunities.
Manage the interface and the interactions with ConSol’s training Partners e.g. QAI Global.
Conduct regular feedback surveys from training programs provided to both internal and external customers, collate and present results to Management.
Ensure the availability of appropriate training materials for executing training program
Regularly review course curriculum and content to ensure parity with industry standard contents.
Manage the logistics and resource planning for executing training program for internal and external customers.
Be responsible for training, coaching, mentoring and human capacity development of staff and external training delegates
RequirementsEducation Qualification:Candidates should possess a Bachelor’s Degree or HND
Professional Qualification:Relevant Contact centre operations certification
QAI Certified Contact Centre Agent
QAI Certified Trainer
Experience:Minimum of Three [3] years relevant work experience in the Contact Centre;
Working knowledge of appropriate CRM software and understanding of the Contact center industry
Functional skills:Communication (Local Language and English)
PC/personal productivity tools – Words for windows, Excel, PowerPoint, Mailing
Excellent Communication Skills
Customer Service Skills
Excellent Telephone Etiquette
Listening Skills
Organizing Skills
Administrative Skills
Problem Identification/ Solving Skills
Application Closing Date31st August, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
Note: All applicants must go through the job description carefully and apply if qualified.
