MMT Consults is a dynamic Human Resource Consulting and General Services firm dedicated to delivering innovative, practical, and sustainable solutions that empower organizations to achieve excellence. We partner with businesses across diverse sectors to optimize their people, processes, and performance, ensuring growth, efficiency, and long-term success.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lifecamp, Abuja (FCT)
Employment Type: Full-time
Job Summary
The Customer Service Representative is responsible for delivering exceptional customer experiences by attending to customer inquiries, processing orders, resolving complaints, and ensuring guests receive prompt, courteous, and efficient service.
The role serves as the primary point of contact for customers, helping to maintain high service standards and promote customer loyalty.
Key ResponsibilitiesWelcome customers warmly and create a positive first impression.
Receive, process, and confirm customer orders accurately, both in-person and through phone or online channels.
Respond promptly and professionally to customer inquiries, requests, and complaints.
Provide accurate information about the menu, promotions, pricing, and company services.
Resolve customer issues efficiently or escalate complex matters to the appropriate supervisor.
Maintain a thorough understanding of menu items, ingredients, and special offers to assist customers effectively.
Coordinate with the kitchen and service teams to ensure timely and accurate order fulfillment.
Process payments and issue receipts accurately using the Point of Sale (POS) system.
Follow up on customer feedback and report recurring issues to management.
Maintain a clean, organized, and welcoming customer service area.
Promote additional products and services through upselling and cross-selling where appropriate.
Adhere to company policies, hygiene, food safety, and customer service standards.
Assist with administrative and front desk duties as assigned.
Perform any other duties assigned by management.
Qualification
Interested candidates should possess relevant qualifications with 1-2 years experience.
SalaryN80,000 - N100,000 per month.
Application Closing Date
15th August, 2026.
How to Apply
Interested and qualified candidates who meets the criteria for the job should apply by sending their application to: [Email hidden - Login to reveal] using the job title as the subject of the mail.
