Customer Care Manager  Lagos

Human Edge Dimension Consulting is a modern HR consulting firm dedicated to helping startups, small businesses, and growing enterprises build strong human capital foundations. Founded in 2022, our company was born out of a clear need: to make expert-level HR support accessible, affordable, and impactful for businesses in their early growth stages.

We bring a fresh, innovative perspective to HR strategy—combining legal compliance with people-first practices. Whether you're hiring your first employee or restructuring a growing team, we deliver flexible solutions that evolve with your business. We are  recruiting to fill the position below:

 Job Title: Customer Care  Manager

Location: Lagos

Employment Type: Full-time Job Summary

We seek a Customer Care Manager who will be responsible for leading the Company's customer service and customer experience function, ensuring that customers receive timely, professional, consistent, and solution-focused support throughout their engagement with the Company. The holder will specifically be managing customer enquiries, orders, complaints, feedback, service recovery, and customer relationships while working closely with Sales, Design, Production, Operations, Finance, and Logistics to ensure that customer expectations are properly understood and successfully delivered.

Develop and maintain high standards of customer service across all customer touchpoints. Ensure customers receive prompt, courteous, accurate, and professional responses. Establish service standards and response-time expectations for the Customer Care team. Identify customer pain points and implement solutions to improve the overall experience. Ensure that customer commitments made by the Company are properly communicated and followed through.

Oversee the management of customer enquiries received through phone, email, WhatsApp, social media, website, walk-ins, and other channels. Ensure enquiries are properly recorded, assigned, followed up, and closed. Coordinate with Sales and Operations to ensure accurate information is provided to customers. Monitor customer orders and ensure customers receive appropriate updates on order progress. Ensure changes to customer specifications, quantities, artwork, delivery dates, and other requirements are properly documented and communicated to relevant teams. Escalate potential delays or service failures before they affect the customer.

Remunerations & Qualifications

Possess a Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Customer Relationship Management, or a related discipline. 3 – 5 years' experience in Customer Service, Customer Experience, Relationship Management, or a related function. At least 2–3 years in a supervisory or managerial position. Experience managing customer-facing teams. Experience working with CRM or customer service management systems. Demonstrable experience handling escalated customer complaints and complex service issues.

A customer-centric attitude Emotional Intelligence Analytical & Problem -solving skill Commercial Awareness Attention to details. Excellent communication skills

14th August, 2026. How to Apply

Interested and qualified candidates should forward their CV and applications to: [Email hidden - Login to reveal] and [Email hidden - Login to reveal], using the role applied for as the subject of the mail.

Note: Only shortlisted candidates will be contacted.