Customer Service Executive Lagos

Recruitment Nigeria (NG) Limited is a dedicated consultingfirm specializing in connecting top talent with leading companies across various industries. Established with a mission to simplify the hiring process, the company provides tailored  recruitment solutions that meet the unique needs of its clients. Recruitment NG Limited's expert team is committed to delivering exceptional service, ensuring that both employers and  job seekers find the perfect match for their requirements. The firm believes in fostering long-term relationships and contributing to the growth and success of businesses and individuals alike. We are recruiting to fill the position below:

 Job Title: Customer Service Executive

Location: Lagos

Employment Type: Full-time

Reports To: Customer Service Supervisor / Operations Manager Job Summary

The Customer Service Representative is responsible for providing excellent customer service by responding to enquiries, resolving complaints, processing customer requests, and ensuring a positive customer experience. The role requires strong communication skills, professionalism and the ability to build and maintain good customer relationships while promoting the company's products and services.

Respond to customer enquiries through telephone calls, emails, social media, WhatsApp and other communication channels. Handle customer complaints professionally and ensure timely resolution or escalation where necessary. Provide accurate information about the company's products, services and processes. Process customer requests, applications and service related documentation. Maintain accurate records of customer interactions and update customer information in the company's database. Follow up on customer requests and complaints to ensure satisfactory resolution. Build and maintain positive relationships with customers by delivering quality service. Work closely with internal departments to resolve customer issues promptly. Receive and document customer feedback and recommend areas for service improvement. Ensure compliance with the company's customer service policies and procedures. Prepare periodic reports on customer enquiries and complaints when required. Maintain confidentiality of customer and company information. Perform any other duties assigned by Management.

Possess a Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Mass Communication, Marketing, Public Administration or any related discipline with 2 – 4 years relevant experience in Customer Service, Customer Support or a similar role.

Excellent verbal and written communication skills. Strong interpersonal and customer relationship management skills. Good problem-solving and conflict resolution skills. Ability to work under pressure and manage multiple tasks. Good organizational and time management skills. High level of professionalism and integrity. Strong attention to detail. Ability to work independently and within a team.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint). Experience using CRM or customer management software is an added advantage. Good computer literacy and data entry skills.

14th August, 2026. How to Apply

Interested and qualified candidates should send their Application Letter and CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.