HR Generalist – Retail Operations

Our client, a leading retail brand with multiple outlets across Nigeria, is seeking a practical, hands-on HR Generalist to support store-level operations. This role requires a proactive and people-focused HR professional who can work closely with outlet managers, supervise staff-related processes, and ensure smooth HR operations across the retail network. The ideal candidate will thrive in a fast-paced retail environment and be skilled in balancing compliance, employee engagement, and operational HR needs.

Recruitment & Onboarding


Manage recruitment for store-level and head office positions, ensuring timely staffing of outlets.
Coordinate onboarding, orientation, and integration of new employees into retail operations.


Workforce Operations & Employee Relations


Act as the first point of contact for HR issues across outlets.
Handle disciplinary matters, conflict resolution, and grievance management in line with company policy.
Ensure staff rosters, leave schedules, and attendance records are properly managed.
Support outlet managers in addressing employee performance and behavioral concerns.


Performance Management


Drive performance tracking for outlet staff and supervisors.
Monitor productivity, attendance, and compliance with work standards.
Document and escalate performance issues where necessary.


HR Policy & Compliance


Ensure outlet compliance with HR policies, labor laws, and health & safety standards.
Communicate HR policies clearly to staff and reinforce adherence at the store level.
Participate in policy implementation and recommend practical improvements based on retail realities.


HR Administration & Reporting


Maintain accurate employee records, contracts, and documentation.
Track headcount, turnover, absenteeism, and generate outlet HR reports.
Provide HR operational updates to management regularly.