IT & Digital Enablement Lead (Africa Operations)  Lagos

Procept Associates Professional Services Limited (Procept Africa) is a franchise of Procept Associates Limited, Canada.  We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, East Africa, Zambia and now Ghana. We are  recruiting to fill the position below:

 Job Title: IT & Digital Enablement Lead (Africa Operations)

Location: Lagos

Job Type: Full-time (Hybrid) - 3 days Onsite Job Description

The IT & Digital Enablement Lead (Africa Operations) is responsible for managing and supporting Procept Africa’s IT operations, enterprise systems, digital tools, and technology support services to ensure stable, secure, and efficient business operations. The role focuses primarily on operational IT management, user enablement, systems support, and technology coordination across Procept Africa’s business operations. The role will also support the adoption and effective use of digital tools that improve operational efficiency, collaboration, consulting delivery, and customer service.

Role Scope

IT Operations & Support. Systems & Applications Administration. User Enablement & Adoption. Website & Digital Platform Support. Cybersecurity & Access Control Support. Vendor & Service Provider Coordination. Technology Process Improvement.

Primary responsibility for Nigeria operations with support coordination for other Procept Africa locations where required.

Manage day-to-day IT operations, user support, system availability, and issue resolution. Maintain IT procedures, documentation, system monitoring, and user access management.

Support and administer enterprise systems, business applications, and collaboration platforms. Coordinate system maintenance, vendor support, automation, and process improvement initiatives.

Support rollout and adoption of digital tools through user training, guidance, and support. Serve as liaison between business users and technology vendors/service providers.

Ensure website stability, security, maintenance, hosting, and technical support coordination. Support digital platforms and analytics tools used across the business.

Implement basic cybersecurity, access control, and data protection practices. Support risk monitoring, incident escalation, audits, and compliance activities.

Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery. Monitor vendor performance, SLAs, maintenance activities, and support requests.

Prepare operational IT reports and maintain IT asset and system records. Identify and implement practical improvements to systems, processes, and user experience.

Reporting

Administrative Reporting Chief Commercial Advisor

Head, Consulting Delivery Services

IT Officers

External Vendors Technology Service Providers

CEO’s Office PMO Consulting Teams Business Development HR Finance Operations Teams Country Representatives (where applicable).

Bachelor’s Degree in: Information Technology, Computer Science, Information Systems,  Engineering or related discipline.

3–5 years of experience in IT operations, systems administration, or technology support. Experience managing business applications and enterprise systems. Experience coordinating vendors and technology service providers. Experience supporting users in professional services or consulting environments is an advantage. Practical experience supporting collaboration tools, cloud platforms, and digital workplace technologies.

ITIL4 Foundation and higher levels. Microsoft Certifications. AWS or Cloud Fundamentals Certifications. Cybersecurity Fundamentals Certifications. Project Management Certifications (PMP, PRINCE2, CAPM) are an added advantage. Vendor coordination and SLA monitoring. Systems documentation and reporting Basic analytics and reporting tools.

Not Specified. How to Apply

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