Service Delivery & Business Development Manager - Lagos

Hexagon Engineering is a leading Control and Automation Service Company. We render professional and  specialized  services  in  the  areas  of Electrical Installations,  Instrumentation, Training, Calibration, Automation, Mechanical Fabrication & Panel Building, Procurement, Fire & Gas Systems, Power & Telecom, Facility Management, and Manpower Outsourcing.

We are recruiting to fill the position below:

Job Title: Service Delivery and Business Development Manager

Location: Lagos
Employment type: Full-time
Reporting To: Director of Operations or Senior Management Team

Job Description

• Are you a strategic leader with a proven track record in managing service delivery and driving business growth?
• Do you combine operational excellence with the ability to build lasting client relationships and identify new opportunities?
• If so, we invite you to apply for the position of Service Delivery and Business Development Manager at Hexagon Engineering Limited.

Role Overview

• The Service Delivery and Business Development Manager is responsible for managing high-quality service delivery to clients while driving business growth through new client acquisition and development of existing accounts.
• This role combines operational leadership with strategic business development initiatives, ensuring client satisfaction and expanding the company's market share.

Key Responsibilities

• Oversee end-to-end delivery of services, ensuring client expectations are met or exceeded.
• Lead and mentor the service delivery team, fostering a culture of professionalism and continuous improvement.
• Develop and implement business development strategies to attract new customers and expand relationships with existing clients.
• Identify new market opportunities, coordinate proposals, and participate in contract negotiations.
• Collaborate with internal teams (operations, sales, marketing) to ensure seamless service execution and client onboarding.
• Monitor and analyze service delivery metrics to identify areas for improvement.
• Manage budgets, forecasts, and resource allocation to optimize service efficiency and profitability.
• Resolve client issues promptly, maintaining a high level of customer satisfaction.
• Prepare and present performance reports to senior management.

Qualifications

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or a related field (Master's preferred). 
• Proven experience in service delivery, business development, or account management roles.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in project management and CRM software.
• Demonstrated track record of meeting or exceeding targets.
• Analytical mindset and problem-solving ability.

Skills:

• Client relationship management 
• Strategic planning and execution 
• Team leadership and development
• Financial acumen and budgeting
• Negotiation and presentation skills

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should send their Resume and a brief Cover letter to: [Email hidden - Login to reveal] using the job title as the subject of the email.