Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are recruiting to fill the position below:
Job Title: First Mile Hub Manager
Location: Nigeria
Job Overview
The First Mile Hub Manager oversees the end-to-end operations of a First Mile hub at Jumia, managing agent workforce, pickup and package processing, and compliance with SLAs, while driving efficiency and service quality across the hub.
What You Will Be Doing
Oversee day-to-day operations of the First Mile hub, ensuring efficient management of the agent workforce and pickup/package processing activities.
Manage administrative and operational functions of the hub's agency, including scheduling, resourcing, and workload distribution.
Lead the training, onboarding, and integration of new officers and agents into hub operations.
Ensure the associated operational hub complies with SLAs, escalating and resolving compliance gaps as they arise.
Manage and maintain hub teams and logistics equipment, ensuring optimal utilization and upkeep.
Oversee package search, tracking, and resolution of misrouted or delayed items.
Manage the shipping and delivery of packages to logistics partners, ensuring timely handovers.
Implement and monitor new projects and operational process changes within the hub, adapting quickly to shifts in business needs.
Monitor hub performance against key metrics (pickup volumes, TAT, SLA adherence), taking corrective action where targets are missed.
Lead, coach, and performance-manage hub team leads and agents.
Build and maintain relationships with vendors and pickup partners operating within the hub's catchment.
Prepare and present regular reporting on hub performance, incidents, and operational issues to senior management.
Ensure the hub operates in a demanding, fast-paced environment while maintaining flexibility and adaptability to changing priorities.
What We Are Looking For
Bachelor's Degree or equivalent; additional training in logistics, operations, or supply chain management is a plus.
Proven experience in a similar hub management, logistics, or first-mile operations role, including experience managing teams or supervisors.
Strong leadership and people management skills, with proven ability to lead and develop agents and team leads.
Proficiency in Microsoft Office and relevant logistics/tracking systems.
Strong affinity for information systems and comfort working with operational tracking tools.
Ability to work in a demanding, fast-paced environment with shifting priorities.
Excellent interpersonal, listening, and diplomacy skills, with strong relay ability between frontline officers and management.
Ability to lead cross-functional projects and process improvement initiatives.
Strong problem-solving skills, with the ability to resolve operational issues and escalations promptly.
Must have NYSC certificate or possess a valid exemption letter.
We Offer
A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
