Call Centre Executives  Lagos

Oceanic  Health Management Limited isone of the largest  Healthcare insurance providers in Nigeria offeringsecond to none optimum services in the  healthcare industry.

Our smart use of technology has enabled us offer excellent HMO services to our clients who are spread across multiple industries in Nigeria. We are recruiting to fill the position below:

Job Title: Call Centre Executive

Location: Lagos About the Role

The Call Centre Executive will serve as a key point of contact between Oceanic Health Management Limited, its members, and other stakeholders.  The successful candidate will provide timely, professional, and empathetic assistance while ensuring that inquiries, requests, and complaints are appropriately handled and resolved.

Respond promptly and professionally to inquiries through telephone and other approved communication channels. Provide accurate information on healthcare services, benefits, providers, and related inquiries. Receive, document, and follow up on complaints and service requests. Escalate complex or unresolved issues to the appropriate department. Maintain accurate records of all interactions. Deliver excellent customer service in line with the organization's service standards. Collaborate with medical providers, claims, and other operational teams. Ensure confidentiality of all personal and health information.

Minimum Requirements

B.NSc / Registered Nurse. Have relevant professional experience in a call centre or customer service environment.

Excellent verbal and written communication skills. Strong customer-service orientation. Good listening and problem-solving skills. Ability to remain calm and professional when handling difficult situations. Good computer literacy. Ability to work effectively in a fast-paced healthcare environment.

Not Specified.  How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the mail.