Customer Experience & Support Officer Adamawa

ATRaS Mobility Ecosystem, Launched by  P-GAT Industries is a landmark N300 billion transport modernization and green initiative to revolutionize regional logistics and transportation across Northeast Nigeria. Officially unveiled in mid-2026, the comprehensive platform drastically cuts commuting costs while modernizing the local economy. We are  recruiting to fill the position below:

 Job Title:  Customer Experience & Support Officer

Locations: Numan, Yola, Mubi, Adamawa Role Summary

Provide customer support, resolve service issues, document complaints, coordinate escalations, and help maintain a reliable and positive customer experience across ATRAS operations.

Minimum Requirements

Diploma/ND or equivalent in Customer Service, Business Administration, Communications, Management, or a related field. Minimum of 5 years' relevant experience in customer service, support, service operations, or a related role. Excellent communication, listening, problem-solving, and conflict-resolution skills. Comfortable working with digital customer records and reporting systems.

All applicants must be at least 18 years of age. All applicants must be ready and available to work in Adamawa State, Nigeria. All positions are full-time employment positions. Part-time or contract engagement may be considered on a case-by-case basis, subject to operational requirements and management approval. Applicants must provide accurate information and verifiable academic, professional, and employment records. Misrepresentation may lead to disqualification or termination of engagement. Applicants should demonstrate integrity, professionalism, reliability, teamwork, willingness to learn, and commitment to service delivery. Unless a role-specific requirement states otherwise, the minimum educational qualification for non-state-level positions is a Diploma/ND or equivalent relevant qualification. Applicants must possess the applicable current credentials (professional licences, registrations, or certifications) required to lawfully perform the role.

Employment Terms

This postion is intended as full-time employment  Part-time or contract-based engagement may be considered on a case-by-case basis where the role, operational need, and candidate profile justify such an arrangement. Successful candidates may be required to work across assigned operational locations within Adamawa State and to participate in field activities where applicable. Working hours, reporting lines, compensation, benefits, probation, leave, and other employment conditions will be communicated to shortlisted candidates during the selection and offer process.

Remuneration & Benefits

We offer competitive remuneration commensurate with the responsibilities of the position, the candidate's qualifications, relevant experience, and applicable employment terms. Details of salary, benefits, and other applicable terms will be disclosed to shortlisted candidates during the selection and offer process. Employment Type: Full-time (part-time or contract-based engagement may be considered on a case-by-case basis, depending on the role and operational requirements).

30th August 2026. How to Apply

Interested and qualified candidates should send their Applications to: [Email hidden - Login to reveal] using "ATRAS Recruitment - [Position] - [Preferred Location] " as the subject of the email.